Billing and subscription

The short version

Billing is found under Organisation settings → Billing, and only admins can make changes. Plans are annual, priced by directory size, and include a 30-day refund window for the remaining 11 months.

How much does Alum+ cost?

Plans are annual and priced by the size of your directory: the more profiles you hold, the higher the plan. You'll find the current plans and prices on the Billing tab (Organisation settings → Billing), and at alum-plus.com.

Prices include VAT, so what you see is what you pay.

Have more than 900 profiles to track? Contact us for a custom quote.

How does billing work?

All our plans are billed annually. You pay for the year up front, and the subscription renews automatically each year. We'll send you a reminder one month before the renewal. You can view invoices and update your card from the Billing tab at any time.

Can I get a refund?

Yes, within the first 30 days.

If you cancel within 30 days of your first payment, we will automatically refund you the remaining 11 months of your subscription. You will continue to have access to Alum+ until the end of that first month.

After 30 days, cancellations aren't refunded. Your access will run to the end of the year you've paid for, without renewal. Renewals don't reopen the 30-day window.

What happens if a payment fails?

You keep full access during a 14-day grace period, and we'll remind you to update your card. If it isn't fixed in time, your access will be interrupted until the payment is processed. Your data stays safe until you choose to delete the organisation.

How do I cancel?

From the Billing tab. Your data is kept after cancelling. It's only removed if you delete the organisation.

Can I change plan?

Yes, with our help. Contact us at [email protected] and we'll take care of it.

For any further questions, please contact us at [email protected].